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The Support Center Tool in SCCM has got the following functionalities: You will find the Support Center installer on the site server at the following path: cd.latest\SMSSETUP\Tools\SupportCenter\SupportCenterInstaller.msi. In version 2103 and earlier, this tool requires. NET version 4.6.2, and version 4.8 is recommended.

Starting in version 2107, the all site and client components require.

The Support Center doesn’t support mobile devices or macOS. For more information, see Supported OS versions for clients.

Any Windows OS version supported by Configuration Manager.

Install the following components on the server or client computer on which you install Support Center: If you are looking for mass deployment of Support Center to enterprise computers, refer to the guide on deploying Support Center using SCCM. In this article, I will show you how to install and use the SCCM support center tool to troubleshoot the ConfigMgr issues. More information about the Support Center for Configuration Manager can be found on Microsoft Documentation.

The SCCM Support Center tool gathers a bundle of log files, which will help product support specialists to examine log files and other client data for in-depth analysis of issues with Configuration Manager clients. Instead of manually collecting the log files from a remote computer, the SCCM support center tool automatically collects all necessary files for troubleshooting. Previously, when working with support to address an issue with Configuration Manager clients, you would need to manually collect log files and other information to help troubleshoot the issue. The Support Center aims to reduce the challenges and frustration when troubleshooting Configuration Manager client computers.

Support Center has powerful capabilities, including troubleshooting and real-time log viewing. This article details the steps to install and use the SCCM Support Center Tool.